Project Overview
The Jordan Health Services app is an integral tool designed to enhance the delivery of home healthcare by providing robust digital support to healthcare professionals and patients alike. Initially launched in 2020, the app sought to streamline operations such as scheduling, medical record access, and communication between patients and healthcare providers.
My Role
As the Senior UI/UX Designer for the Jordan Health Services app redesign, I played a pivotal role in steering the project towards a successful outcome. My responsibilities were comprehensive, encompassing several critical aspects of the redesign process
Design Process
The redesign of the Jordan Health Services app followed a user-centered approach, beginning with comprehensive user research to identify key usability issues and gather insights. This foundational stage shaped the subsequent design phases, where initial concepts were developed into interactive wireframes and prototypes. Each design iteration was rigorously tested with users to ensure the solutions effectively addressed their needs and enhanced the overall user experience. The process culminated in a series of high-fidelity designs, which were meticulously documented and handed off to the development team for implementation. Continuous support and feedback during the development phase helped refine the app, ensuring a successful launch and ongoing improvements based on user interactions.
Problem
Solution & Outcome
Discovery
Research & Testing
Usability Test
The Usability Test Script is a structured guide designed to assess the redesigned Jordan Health Services app's user interface and functionality. It directs test participants through a series of tasks and scenarios that reflect real-world use, aiming to uncover any usability issues and gather actionable feedback.
Key Elements:
Objective: Ensure the app is intuitive, efficient, and meets the needs of its users, including healthcare professionals and patients.
Methodology: Participants are observed in a controlled environment where they interact with the app, performing tasks such as logging in, scheduling appointments, accessing medical records, and using the help feature. The "think aloud" protocol is employed to capture their thought processes and reactions in real-time.
Tasks: Each task is designed to test specific aspects of the app’s functionality and user experience, with a focus on streamlining workflows and improving information accessibility.
Feedback Collection: Observations, user comments, and performance data are collected systematically to identify patterns and pinpoint areas for improvement.
Outcome: The script helps validate design decisions, ensures alignment with user expectations, and influences further refinements to enhance the app's usability.
Monitoring
Once we ensured the clarity of instruction through the existing app test session. Each team member, including myself, moderated four testing sessions, while I took on the role of quality Assurance to uphold the standards of test quality throughout the process.
Result
The usability test was designed to evaluate the redesigned interface and functionality of the Jordan Health Services app. Conducted with healthcare professionals and patients, the test aimed to identify usability issues, validate design choices, and ensure the app meets the diverse needs of its users.
Key Insights:
High Success Rates: Tasks such as logging in and updating personal information achieved a 100% success rate, indicating that these aspects of the app are highly intuitive and user-friendly.
Scheduling and Help Feature Challenges: While the scheduling feature had an 80% success rate, some participants found the interface confusing, suggesting a need for further simplification. The help feature had only a 40% success rate, highlighting significant room for improvement in search functionality and content relevance.
Performance and Accessibility: The app was noted for quick response times and stability during the test, with accessibility features meeting the needs of users with disabilities.
Actionable Feedback for Refinement: Participants provided valuable feedback on specific features that could be enhanced, such as more visible calendar views in scheduling and more detailed alerts for medication tracking.
Outcome:
The test results have been crucial in pinpointing areas for improvement, confirming the effectiveness of certain design updates, and guiding further refinements to ensure the app not only functions well but also enhances user satisfaction and engagement.
User Persona
Personas are fictional characters created based on user research to represent the different user types that might use a service, product, site, or brand. They are crafted to represent key traits of a large segment of the audience, including demographics, behavior, motivations, goals, and pain points. Personas help designers focus on a manageable and memorable cast of characters, instead of thousands of individuals, making it easier to anticipate the needs, experiences, emotions, and behaviors of user groups.
Affinity Mapping
The purpose of using Affinity Mapping in this context was to ensure that every piece of user feedback was considered in the redesign process. By organizing the data into related groups, we could efficiently address problems and implement solutions that are responsive to user needs, ultimately enhancing the overall usability and effectiveness of the app
Competitive Analysis
The analysis highlights the need for our redesign to balance robust functionality with user-friendly design, responsive support, and cost-efficiency. By addressing these areas, we can position the Jordan Health Services app as a competitive, innovative solution that caters to both large and small healthcare providers.
